Frequently asked questions

Orders are typically prepared within 1–2 business days, excluding weekends and holidays. Carrier transit time begins after the shipping label is created.

Your USPS or UPS tracking number appears on the Track Order page after the label is created. When order emails are enabled, the same tracking link is also sent to the email used at checkout.

Use the COA directory to locate available lot documentation. Always match the lot information on the product label to the applicable document. If a document is not posted, contact support.

Select an unavailable product strength and choose Notify me when available. Enter your email and Bluegrass will send one message when that exact option is restocked. Current pricing and availability are always confirmed on the product card and during checkout.

Before opening secure checkout, you may voluntarily request one reminder and provide an email address. If the purchase is not completed, Bluegrass schedules one message four hours later with a private link that restores the selected products. Completing the order cancels the pending reminder, and requesting it does not add you to a marketing list.

After an order is marked delivered, verify it on the Track Order page with the order reference and checkout email. You can rate shipping and customer service and choose whether Bluegrass may publish your feedback. Public reviews show only your first name and last initial and are reviewed before appearing.

After a delivered order is verified, you may voluntarily join Bluegrass email updates. Bluegrass emails a unique one-use code for 10% off catalog products, valid for 30 days. Standard shipping and applicable tax still apply. Every promotional email includes an unsubscribe link, and opting out does not affect order receipts or shipping updates.

Paid orders earn one point for every full dollar spent on catalog products after discounts. Shipping, tax, cancelled orders, and zero-dollar orders do not earn points. Verify an order on the Track Order page to see the balance. Every 100 points can be exchanged for a one-time $5 code, and reward codes cannot be combined with another promotion.

Contact us immediately with your order reference. We can correct an address only before the order is fulfilled or the shipping label is purchased.

An order may be cancelled for a full refund before fulfillment begins. Because research materials require controlled handling and integrity, shipped products generally cannot be returned. Damaged, incorrect, or missing items should be reported within three calendar days of delivery.

No. Every product is offered exclusively for laboratory research and is not for human or veterinary use. Bluegrass does not provide medical advice or usage instructions.